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Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
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Restaurants & Dining

Consumers continue to spend big on restaurants, gym memberships: Despite inflationary pressures, shoppers are willing to invest in affordable luxuries and wellness.

Chick-fil-A risks angering customers by devaluing loyalty program: While Chick-fil-A will require customers to spend more to qualify for perks, Subway leans into value with its Footlong Pass.

Wing has big ambitions for drone delivery: The Alphabet-owned company aims to handle millions of orders within the next 12 months as it expands how the technology is used.

The labor market is extremely challenging for retailers and restaurants: Quit rates are on the rise, which is making it difficult for companies seeking to improve the customer experience.

Consumers have shifted more their spending to dining out: But while restaurant industry sales are expected to rise 6.4% this year, the industry faces several challenges.

Consumers are trading down to value-oriented QSR brands: That trend helped Yum Brands and Subway post strong gains in Q4, while higher-priced restaurants like Chipotle disappointed.

Here's how the iconic brand pivoted from transactional marketing to brand-building in the long term.

Mentions of inflationary language on Yelp increased 4% in Q3 as compared to the previous quarter and 22% year over year (YoY), according to a publication from the business review platform.

Advanced Insights helps restaurants optimize their businesses by identifying sales trends and offering targeted operational recommendations.

As of August, 65% of US adults said they’d spent more on groceries and less on experiences in the past six months. Meanwhile, 59% agreed they’d spent less on experiences such as travel and dining out. Adults also reported focusing on savings while forgoing big-ticket purchases.

SkyTab POS offers hardware products, value-added services, and integrations with third-party business solutions.

A flurry of forces is changing how consumers eat and drink: Rising grocery costs, shifting work patterns, and practical considerations are causing people to adjust their dining habits.

Sling helps restaurants manage employee scheduling, internal communications, and payroll—features Toast can use to build out its platform.

Industries focus on savings and comfort as inflation bites: Marketers design messaging to help consumers cope with higher prices.

Retail sales in May show a weakening demand for goods: Rising prices and interest rates are starting to have an impact on consumers’ willingness to spend.

Working with the restaurant delivery software provider lets Block build out its Square for Restaurants suite.

GoParrot helps restaurants set up and manage online ordering and payments and can strengthen the Square for Restaurants suite.

The US labor market is a tale of two halves: While retailers with a strong brick-and-mortar presence are intensifying their hiring efforts, startups are taking a more cautious approach to recruitment as VC funding dries up.

Restaurants are experimenting with robots, but customers aren’t enthused: Labor crunches and high costs are pushing fast-food chains like Chipotle and Panera Bread to adopt automation front and back of house.

High prices are taking their toll on people’s desire to shop: Consumer spending in the US increased slightly in February, but consumer sentiment remains depressed.