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Financial Services

We round up how some large financial institutions are currently testing AI for front- and back-office functions.

The firm is going head-to-head with Amex and Chase ultra-premium cards and preparing to invigorate spending.

Information collected from customers’ online behavior provides endless opportunities to align with their financial needs.

Adding non-payments uses could make the wallet more convenient, helping Google pull new users and grab spending

Monzo and Chip claim profitability, but UK conditions make their future outlook uncertain.

The partnership opens up the provider to a massive merchant network, which can help it add users and grow volume.

JPMorgan is opening more branches and launching AI-powered tools to woo new customers.

It will use AI for transaction approval, predictive analytics, and customer experience tools

While only a small portion of the market today, embedded channels will make up more than 30% of all insurance transactions by 2028, per EY. Insurers who don’t figure out now where they fit into the ecosystem—and how to implement the necessary technology—may lose digital-first customers and younger demographics to competitors who do.

Klarna hailed AI’s potential, but it needs to consider how the tech can bring benefits that competitors can’t replicate.

They’re developing unique tools for the specialized industry, but their understanding of ag banking still lags.

On today's episode, we discuss Apple’s dominance in the digital wallet arena. In our “Headlines” segment, we look at the ramifications of The Kroger Co.’s about-face on Apple Pay and how the EU is scrutinizing Apple Pay in its antitrust investigation. In “Story by Numbers,” we examine how Gen Z’s use of iPhones will keep Apple competitive in the digital wallet space and the success of Apple’s new savings account. And in our new segment, “What If,” host Rob Rubin presents a few hypotheticals and discusses what things would look like if they were true. Tune in to the discussion with our analyst David Morris.

The app’s expanding product suite could appeal to this group. But they won’t be an easy sell, and Block risks becoming over-reliant on Cash App.

The Big Tech firm’s financial ecosystem boasts a larger user base, but FIs offer different value propositions.

Insurers can use data to learn more about their clients and their business and to deliver personalized sales pitches.

The BNPL provider added a credit opt-out feature to help prevent consumers from going further into debt

Modern card issuers are turbocharging the issuer processor space by offering API-based, customizable card solutions for non-financial services companies. Mobile payment services, ecommerce marketplaces, and the gig economy are in their sights—along with $17.12 billion in issuer processing revenues.

Hackers are storing stolen encrypted data for future use. Here’s how FIs can make it harder for them.

Moving away from retail can help it overcome growth roadblocks, while a look to China could signal what’s coming for the space

Adoption of digital wallets is approaching critical mass, but they won’t replace physical wallets anytime soon. However, a super app may be on the horizon, especially if companies can crack the ability to integrate payments with shopping services.