Financial Services

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These FIs serve mostly Boomers and Gen Xers. Developing a strong digital customer experience could woo younger generations still searching for their primary FI.

Big banks are cutting costs, and merchants are moving to cashless transactions. Here’s how neobanks are connecting with cash-first customers.

The relaunched Samsung Wallet lets users store payment cards and digital documents and features other tools that can help drive adoption.

Is the shine off nonfungible tokens (NFTs)? As of May, just 2% of US adults surveyed have invested in NFTs and like them, while another 4% have invested but aren’t happy about it. The 64% majority said they have no investment or interest in these assets, up from 56% in October 2021.

It wants to know what obstacles the public faces when seeking customer service help at big banks. Here’s why banks of all sizes should focus on the customer experience.

Voting Choice lets institutional index fund investors vote their shares at company meetings, giving them greater control over ESG topics. The increased clarity could be a model for all financial institutions.

Consumers may not believe the Bank of England’s bold claim, and the regulator has warned several banks to make improvements.

Fiserv launched Clover Sport, a suite of tools catered for arenas, stadiums, and entertainment venues that reflects its verticalization push.

It defines crypto as a commodity or security and gives authority to the CFTC and SEC. But some terminology and definitions are still unclear.

Capital One was the most downloaded US banking app between January and April 2022, with 5.0 million net new installations. Digital-only contender Chime took the No. 2 spot, with 4.7 million, while Chase came in third, with 4.1 million net new installs.

The Fiserv-owned firm launched BentoBox Payments, which consolidates order management and payment processing, to help attract more customers.

Much of the UK financial system relies on a few key tech providers. But such concentration could lead to big risks if left unchecked.

PayPal users can send cryptos to other users free of charge—and to external wallets and exchanges, but they’ll need to pay network fees.

Otherwise, the Center for European Reform said CBDCs risk becoming an “expensive failure.”

The program will work across financial institutions, and eventually across sectors. It could help shape standards for new tech.

Western Union will use Marqeta’s issuing capabilities to offer customers cards through its new digital banking platform.