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Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
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Retail & Ecommerce

The majority of US social buyers still order from retailer websites, rather than directly on social platforms. In December, 61.5% said they made their most recent social commerce purchase on the retailer’s site, while 38.5% reported doing so through the social network’s checkout feature.

Capital One will take over BJ’s portfolio from ADS, and JPMorgan will work with Instacart on a credit card program.

On the third episode of this brand new Behind the Numbers show, Reimagining Retail, co-hosts and eMarketer principal analysts at Insider Intelligence Suzy Davidkhanian and Andrew Lipsman discuss the rise of sustainability in retail and share a ranking of their top five under-the-radar retail stories for 2022. Plus, a bonus discussion of a couple of overhyped retail trends.

China’s grocery ecommerce sales were expected to grow 24.6% in 2021 and reach $198.70 billion (RMB 1.36 trillion).

Bitcoin is losing ground in the payments realm as stablecoins solve key crypto pain points, which could move the needle for crypto adoption.

Shopify works with ecommerce giant JD.com to help its merchants sell in China: The deal marks a major push into China for Shopify and broadens JD.com’s international reach.

Visa Acceptance Cloud, which lets payment service providers embed transaction software into digital devices, opens new acceptance channels for Visa.

Instacart’s delivery ambitions extend beyond grocery: Ahead of a potential IPO, the grocery delivery giant expands its product offerings to include prepared food delivery.

TikTok aims to generate $12 billion in ad sales this year: Reaching that goal requires the social video platform to lure more large advertisers.

Both countries are researching the regulatory nuances for a potential CBDC while China and India push ahead with their own CBDCs.

As they return to the roads, skies, and seas, many travelers are also revisiting how to get the most mileage out of their credit cards.

Retail media advertising had a banner year in 2021—one that will be hard to top. Although growth is expected to taper this year, there are several reasons why retailers looking to build their own media networks should take notice.

Solutions introduced last year like Apple Family Card and wallet support for more transit systems could help the tech giant increase volume.

Omicron outbreak leads retailers to cut hours and temporarily close stores: The situation could drive more consumers to buy online and spur merchants to add more self-service tools.

By 2024, we expect US digital ad spend to be about $65 billion higher than what we expected before the pandemic. The biggest drivers behind these larger-than-expected increases are retail media networks and connected TV.

In H1 2021, Mercado Libre scooped up more than $13 billion in digital sales across Latin America, making it the region’s biggest ecommerce company.

Goldman’s new General Motors card could cement the issuer’s reputation for innovative digital features and serve as an industry blueprint.

COVID-19 is back at the top of mind for many consumers: Survey suggests spread of omicron variant has led many to change their behavior.

Following double-digit growth in 2021, total transaction value on PayPal’s core platform will jump 22.3% this year to reach $1.144 trillion globally, surpassing the $1 trillion mark for the first time.