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March 9, 2018

Preferred Method for Interacting with a Brand/Website's Customer Support Team Among US Female Internet Users*, by Age, March 2018 (% of respondents)


Women in the US who use the internet were asked about their preferred way for connecting with an online customer support team. The results are broken out by select methods including phone, live chat, email, website inquiry and social media.


Data was provided to eMarketer by Bizrate Insights.


Data is from the March 2018 "The eMarketer Ecommerce Insights Report" conducted by Bizrate Insights. 1,108 US internet users ages 18+ were surveyed online in March 2018. Respondents were members of Bizrate Rewards, the Bizrate Consumer Panel operated by Bizrate Insights, which is comprised of over 1.9 million panelists who provide feedback based on their experiences and opinions. The Bizrate Rewards panel is comprised of a broad demographic profile which represents a sampling of all genders, ages, incomes and education levels. In exchange for providing feedback, panelists have the opportunity to earn points that can be exchanged for electronic gift cards. This survey, provided by Bizrate Insights on behalf of eMarketer, provides a monthly consumer pulse of digital shopping behavior and intent.