January 2, 2019

Social Commerce Adoption Among Retailers in North America, 2017 & 2018 (% of respondents)


Retailers in North America were asked which channels they conduct business in. The chart shows the growth in the number of retailers that are using social media as a source of ecommerce from 2017 to 2018.


Data is from the January 2019 Retail TouchPoints report titled "Next-Gen Omnichannel Strategies Align Agility with Innovation," sponsored by Cegid, TimeTrade and Arm Treasure Data. 107 retailers mostly from North America were surveyed during November-December 2018. Retailers were represented by employees at the manager level or above.