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Access All Charts and Data

Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry, included at no extra cost.

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May 28, 2019

Share of Customer Interactions via Select Channels at Companies Worldwide, March 2019 (% of respondents)

Description

Global decision makers that influence customer engagement/commerce strategy at their organization were asked the channels that customers interacted with the company in the past year and in the next two years. Channels include online/mobile chat, in-person, phone, social media, self-service, ... self-service portals, video/co-browse sessions, messaging in brand's mobile app, messaging apps, email and website.More