January 9, 2020

Leading Pain Points When Shopping In-Store According to Adults Worldwide, Oct 2019 (% of respondents)


This survey question asked consumers worldwide about the major pain points they find in-store.


Data is from the January 2020 Capgemini report titled "Smart Stores: Rebooting the retail store through in-store automation." 5,110 internet users ages 18+ in Asia-Pacific, Europe and North America were surveyed online during October 2019. Respondents were from China, France, Germany, India, Italy, the Netherlands, Spain, Sweden, the UK and the US. Additionally, 500 senior retail executives in those countries were surveyed during October-November 2019. 93% of the organizations reported revenues of more than $1 billion in FY 2018. The industries included grocery (30%), fashion/apparel (20%), quick-service restaurants (20%), home improvement (15%) and electronics (15%).