April 2, 2020

Have US* Retailers Adjusted Their Return Policies During the Coronavirus Pandemic? (% of respondents, March 2020)


Data is from the April 2020 Narvar and Forrester report titled "How Retailers Are Pivoting During the COVID-19 Crisis" as cited in a blog post. 99 retailers worldwide were surveyed online during March 17-25, 2010. The majority of the respondents were based in the US while some came from APAC and EMEA.