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January 1, 2021

US Click-and-Collect Sales, 2019-2024 (billions, % change, and % of retail ecommerce sales)


Pickup locations include secured lockers, curbside pickup and in-store collection points; excludes orders picked up at a post office.


Estimates are based on the analysis of survey and traffic data from other research firms, historical consumer adoption trends and demographic adoption trends.

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