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December 1, 2020

The "Big 5" of US Click and Collect, 2020 (% of ecommerce sales and % of ecommerce growth)

Note

Pickup locations include secured lockers, curbside pickup, and in-store collection points; excludes orders picked up at a post office.

Methodology

Estimates are based on the analysis of survey and traffic data from other research firms, historical consumer adoption trends and demographic adoption trends.