May 18, 2021

Current vs. Future Customer Experience Priorities According to US Financial Services Executives, Jan 2021 (% of respondents)


Data is based on the May 2021 BDO report titled, "2021 Financial Services Digital Transformation Survey." 100 US C-level executives at middle market banks, credit unions and other lending institutions were polled in January 2021 in a survey conducted by Rabin Research Company.