August 1, 2021

How High-Trust and Low-Trust US Digital Banking Users Perceive and Interact with Their Bank, March 2021 (% of respondents)


Respondents were asked, "Which of the following statements apply to you when it comes to your bank? Select all that apply"


Estimates are based on the analysis of data from respective bank corporate disclosures, reported and estimated non-interest expenses from major banks, estimates from other research firms, historical trends, GDP trends, technology expense trends, and macro-level economic conditions.