Aspects of Poor Customer Experience According to US Adults, Feb 2022 (% of respondents)
Respondents were asked "Please rank these aspects of poor customer experience from 1 – 5 (1 being most frustrating)."
Data is from the June 2022 Verint report titled "The 2022 State of Digital Customer Experience." 102 US B2B customer experience professionals were surveyed online during February 7-March 3, 2022. Respondents were involved with customer service or customer experience at companies with at least 1,000 employees with a job role of manager, director, executive vice president, senior vice president, executive vice president or C-level executive. In addition 2,000 US adults ages 18-75 were surveyed online during February 14-25, 2022. Respondents were part of an online panel representative of the US general population.