Primary care is the most common reason for a telehealth visit, but getting or renewing a prescription ranks second, according to our data. The two most valuable features focus on prescriptions, but also on the clinicians conducting the consultation.

And personalized care is key. Having a dedicated care team ranks almost as highly as prescription management—and likely matters most to patients with chronic conditions who need to contact the same care team. On the provider side, fulfilling this personalized approach takes careful coordination and scheduling to make sure the right professional, whether a physician, registered nurse, or physician’s assistant, is available to see the patient or their caregiver.