Adoption of Communication and Collaboration Tools Has Surged

Roughly 69.0% of US companies with over 100 employees will use communication and collaboration tools this year, according to our estimates. That’s an increase of 15 percentage points from 2019, when 54.0% of such companies utilized these tools.

What’s more, we expect that 60.7% of US companies with 100 employees or more will use audiovisual conferencing tools this year, up from 39.4% in 2019. And 59.0% will use messaging and chat tools in 2020, up from 44.6% last year.

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