Industries Overview
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Learn More →AI in Customer Experience
How AI Is Improving the Ways Companies Reach Consumers
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Table of Contents
- Executive Summary
- Key Points
- AI Spending in CX
- Key Uses of AI in CX
- Best Practices
- Read Next
- Sources
- Media Gallery
Charts in This Report
Areas of Increased Investment in the Past Year for Their Customer Experience Strategy According to US Marketers, July 2021 (% of respondents)Impact of Customer Experience on Purchasing Behaviors of Internet Users in Select Countries, July 2021 (% of respondents)
Decision-Makers in North America Who Agree that Continuous Customer Experience Innovation Is Needed to Prevent Losing Customers to Competitors, Q2 2021 (% of respondents)Customer Support Solutions Their Company Uses According to Customer Experience Professionals Worldwide, 2020 & 2021 (% of respondents)
Leading Ways that Companies Are Experimenting with AI in Digital Marketing According to US Executives, Nov 2021 (% of respondents)Support Capabilities Their Company Is Planning to Implement According to Customer Experience Professionals Worldwide, July 2021 (% of respondents)
Ways that US Executives Are Currently Using AI to Improve Customer Satisfaction, Nov 2021 (% of respondents)Reasons US Consumers Use Chatbots, Nov 2021 (% of respondents)
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