Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Amazon hunts for incremental revenue opportunities as retail sales stagnate

The roundup: Amazon rolled out a spate of initiatives aimed at boosting revenues and cutting costs.

  • Amazon Anywhere allows mobile developers to offer physical merchandise for sale in-game, to be fulfilled by Amazon.
  • Amazon is also developing generative AI tools for marketers to create images and videos for their Amazon Ads campaigns, per The Information.
  • The retailer will begin licensing its TV and movie content to other media companies via its new distribution arm, Amazon MGM Studios Distribution.
  • The company put six Twin Cities properties previously meant to be Amazon Fresh stores up for sublease as it continues to look for a scalable physical grocery model, according to Axios.
  • And the retailer is offering shoppers $10 if they pick up orders of $25 or more in person as it tries to streamline fulfillment and reduce expenses, per Reuters.

Low-hanging fruit: As the lumbering retail giant attempts to refashion itself into a leaner organization, it’s no surprise the company is going after low-hanging fruit like licensing fees, and making incremental improvements to its highly profitable advertising business.

  • Features like Amazon Anywhere also strengthen the retailer’s B2B appeal, allowing it to rake in more money from seller fees, one of its most lucrative profit engines.
  • Amazon’s third-party services segment grew faster and made more money than AWS in Q1, despite flat retail sales in the quarter, as the retailer leveraged its fulfillment capabilities and marketplace dominance to take a larger cut of merchants’ sales.

Looking for savings: Amazon is also trying to balance its desire to grow retail sales and offer customers even faster delivery speeds with the need to reduce expenses.

  • The retailer introduced a number of measures to reduce returns, and adjusted its fulfillment model to optimize costs and delivery times.
  • While its latest move to incentivize shoppers to pick up orders in person may—in theory—cause some to shift their buying habits and allow Amazon to save on last-mile delivery, it’s unlikely to sway the majority of customers, who rely on the retailer’s fast and hassle-free delivery.

The grocery question: Amazon’s decision to pull the plug on Amazon Fresh store openings underscores the difficulties the retailer has had in the physical grocery space.

  • While the retailer hoped the convenience of its Just Walk Out tech would win it loyal shoppers, the stores offer a “soulless shopping experience,” per Winsight Grocery Business editor-in-chief Heather Lalley.
  • The stores also require a significant amount of manpower, not just to keep shelves stocked and help with shopper queries, but also to manually review transactions to ensure customers are being charged accurately, per a report by The Information.
  • While the company is yet to find a mass format that works, CEO Andy Jassy is hopeful it will hit upon a solution this year that not only enables it to grow its grocery market share, but also offers benefits across the rest of the business.

The big takeaway: Amazon is pulling every possible lever for growth. But with ecommerce sales stagnating, its current inability to figure out brick-and-mortar growth is a considerable roadblock.

First Published on May 9, 2023