Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past webinars and other events.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Andy Jassy looks to put his stamp on Amazon

The news: Amazon’s retail ecommerce sales growth will slow to 9.0% this year—a steep decline from 17.8% last year, according to our new forecast.

  • The retailer is at an inflection point as its 20-for-1 stock split took effect on Monday, days after announcing the resignation of Dave Clark, a 23-year Amazon executive who has overseen the company’s sprawling retail and operations organizations since 2020.

A new perspective: Change is coming to Amazon, as CEO Andy Jassy, who took over the company last July, looks to put his imprint on the retailer.

  • Jassy has spent his first year in charge of the entire company, diving into all elements of Amazon’s business, per Bloomberg.
  • Amazon has “more work in front of us to get to where we ultimately want to be in our consumer business,” he wrote in a letter to employees announcing Clark’s departure.
  • Among the challenges facing the retailer’s consumer division are its overaggressive expansion plans that drove it to overspend on warehouses and staff, ongoing worker safety issues, rising costs, and an unprecedented loss to a union.

Making adjustments: The retailer is changing its approach in a number of ways, including:

  • Splitting its stock to make it more attractive to retail investors and employees who receive stock options
  • Dealing with its excess warehouse capacity by subletting at least 10 million square feet of space and potentially vacating leases, per Bloomberg
  • Shuttering its Chinese ebook store next year after it failed to make significant inroads against local rivals
  • Aggressively pushing back against proposed antitrust legislation

Facing headwinds: Amazon is hardly alone among retailers with slowing growth due to an array of economic headwinds that include rising fulfillment costs, ongoing supply chain bottlenecks, and inflation that’s limiting consumers’ buying power.

  • That’s why we expect retail ecommerce growth to slow to 9.4% this year, down from 17.8% last year.
  • Fortunately for Amazon, the company has diversified its revenue streams to enable it to compensate for slowing growth thanks to its booming advertising business, Amazon Prime membership fees, and Amazon Web Services.

The big takeaway: Amazon’s place as the dominant player in retail ecommerce is secure.

  • But after a quarter in which it posted its slowest growth in roughly two decades and first quarterly loss since 2015, it needs to find ways to tighten its belt and adjust its approach for the challenging retail environment.