Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Bloomingdale’s store closure demonstrates why malls need to evolve

The news: Bloomingdale’s will close its 206,000-square-foot location in an upscale shopping center outside Chicago and open a 50,000-square-foot Bloomie’s concept in a different location in the mall.

  • This will be the second Bloomie’s location; the first opened in Fairfax, Virginia, in August 2021. The store aims to offer a casual, contemporary, and highly curated experience, and the new location will include a selection of soft home categories.
  • The move is part of a three-year strategy by Bloomingdale’s parent company, Macy’s Inc., that includes closing about 125 Macy’s stores and expanding its smaller format, off-mall stores.
  • Macy’s is just one of many retailers that have spent the last few years rightsizing their store fleets by closing, opening, and resizing stores. Luxury department stores Nordstrom and Neiman Marcus closed several locations during the pandemic, as did JCPenney and Dillard’s.

Rethinking the anchor store: Those efforts are transforming malls, which have long relied on established anchors to drive traffic to shopping centers.

  • Some malls are replacing those shuttered department stores with grocery stores. Since the Asian grocery store chain 99 Ranch Market opened in a mall in San Jose, California, earlier this year, customer visits have soared. Traffic was up more than 10% in July from pre-pandemic levels, per data reported in Bloomberg.
  • “The composition of the mall needs to change,” Suzy Davidkhanian, eMarketer principal analyst at Insider Intelligence, said. “Mall operators need to think of new types of anchor stores or businesses such as libraries, grocery stores, restaurants, or doctors’ offices.” Some of those potential tenants may drive repeat traffic more effectively than a department store, she added.

A store boom: Even as many department stores rightsize, other retailers are expanding. Retailers in the US have announced 4,432 store openings versus 1,954 closings, according to data from Coresight Research.

  • The availability of retail space at all types of properties in the US—including malls—hit a 10-year low in Q2, according to CBRE.
  • That growth stems from direct-to-consumer brands like Allbirds and Brooklinen opening up more stores.
  • Amazon is also experimenting with store formats. The retail giant recently opened Amazon Style, a 30,000-square-foot technology-focused store that features clothing, shoes, and accessories in an upscale Los Angeles shopping center.

A reason for being: While offline retail sales growth in Q1 outpaced online growth year over year, the key to the long-term success of stores like Bloomie’s is their ability to offer an experience that can’t be replicated online.

That could look like special sales events or technology that improves the shopping experience. Fitting rooms at Amazon Style, for example, feature touchscreens that show shoppers personal recommendations and different sizes or colors for items that don't fit.

The big takeaway: Most malls aren’t going anywhere, but what they are and how consumers use them needs to change. Savvy mall operators are remaking their shopping centers with a broader mix of tenants to ensure there are multiple reasons for consumers to visit.

This article originally appeared in Insider Intelligence's Retail & Ecommerce Briefing—a daily recap of top stories reshaping the retail industry. Subscribe to have more hard-hitting takeaways delivered to your inbox daily.