ChatGPT, a conversational AI model built by OpenAI, is the most talked-about technology of 2023. And it has piqued the interest of insurance industry leaders. But where exactly will ChatGPT, and generative AI broadly, have the greatest impact? And what are its most and least promising use cases? In this report, we delve into the future of generative AI and provide actionable steps for insurance providers to prepare for its rise.
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