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This year, US retail returns volume will reach $627.34 billion, representing 8.5% of all retail sales, according to our forecast. After surging in 2020 and 2021 (due to the pandemic ecommerce boom and stimulus-driven boost in consumer spending), growth normalized last year and will continue to slow through 2024.
Retailers from Gap Inc. to Zara are exploring options like restocking fees and shorter return windows. Meanwhile, big-box stores like Target and Walmart are forgoing fees and instead investing in making the returns process smoother for customers.
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Methodology: Estimates are based on the analysis of survey and traffic data from other research firms, historical consumer adoption trends, and demographic adoption trends.
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