Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past webinars and other events.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Culture Clash on Facial Recognition: China and the West Take Different Paths

Consumers’ use and acceptance of biometric technology—especially facial recognition—varies widely, depending on which part of the world you’re in.

In the US and many parts of the West, facial recognition systems—including those from Apple, Google, Amazon, Microsoft and Facebook—have sparked intense consumer debate and are under heavy fire from privacy advocates for their ability to scan people’s faces and identify them without their consent.

Legal challenges, including high-profile lawsuits against these tech giants, make headlines almost daily, and have already forced some companies to reverse course. In June 2019, Microsoft quietly deleted a massive online data set that contained more than 10 million images of 100,000 individuals that was used to train other companies’ facial recognition systems. And last month, Facebook, facing heavy fines over its use of facial recognition in photo tagging, announced it would ask its users’ permission to use the feature and delete their “face recognition template” if they did not opt in.

The use of biometrics and other personal data has also given rise to a host of new regulations in the West. For example, the EU's General Data Protection Regulation (GDPR) prevents the “processing” and sharing of biometric data without permission. In the US, the states of Illinois, Washington and Texas have passed biometric privacy laws that impose restrictions on organizations that collect biometric information. In California, the California Consumer Privacy Act (CCPA) regulates biometric data, and the cities of Oakland and San Francisco have banned municipal authorities from using facial recognition.

In China, there are fewer such concerns. The country’s large population, communist government and sociocultural mores tell a different story. A September 2018 survey by Deloitte found that the use of facial recognition and other technologies in China had grown significantly from the previous year. Some 44% of smartphone users reported using the technology, up from just 18% in 2017. The use of fingerprint and speech recognition also jumped.

China’s public and private sectors have been early and aggressive users of facial recognition. The government routinely pairs large-scale surveillance systems with centralized photo databases to recognize and log people’s faces, ages, genders, behaviors and other personal information. This so-called “name-and-shame” infrastructure is being used to nab suspected criminals and promote “model behaviors.” For example, it can spot jaywalkers, track students’ class attendance and identify citizens who are disposing of trash improperly.

Technology from China’s largest companies is underpinning these initiatives. For example, Huawei, a global provider of facial recognition systems developed technology for subway operator Shenzen Metro in the city of Shenzen to let passengers pay using facial scans instead of fare cards.

Similarly, ecommerce giant Alibaba recently announced major stakes in prominent Chinese facial recognition startups Megvii and SenseTime following its 2016 acquisition of EyeVerify, a US-based facial recognition company now known as Zoloz. These initiatives have enabled Alibaba to pursue facial recognition solutions in a variety of industries. In retail, for example, it is exploring ways to target customers via facial recognition and deliver promotional offers. And In healthcare, it is enabling patients to register and pay their bill with their face.

Alibaba is also betting big on biometric payments. Alipay—as well as competitor Tencent’s WeChat Pay—have are heavily promoting their “smile-to-pay” facial recognition payment systems. And though consumers in China are becoming more aware and concerned about how their personal data is being used, these systems appear to be gaining traction. A May 2018 Mintel survey found that 62% of urban digital buyers in China were “happy” to pay for goods and services using biometric data.

Biometric payments in the US are going in a different direction. Amazon’s chain of Amazon Go stores uses a complex network of cameras to track shoppers and merchandise and enable cashierless checkout. However, Amazon has stopped short at identifying customers’ faces. In recent weeks, the New York Post reported that the company would soon introduce hand-based payments at its Whole Foods stores. Industry experts believe that this was a conscious decision against facial recognition for fear of inflaming privacy concerns.

“I think they probably made a judgment call that Americans are probably not going to want to pay with their face, but they’ll be fine to pay with their fingerprint or their hand,” Stephanie Hare, a technology ethics researcher, told the Post. “That feels less like a mug shot.”

Not sure if your company subscribes? You can find out here.