The news: CVS Health announced a collaboration with Uber Health to provide patients in underserved areas with free rides to medical care, work, or education, per a CVS Health press release.
Trendspotting: Ride-hailing rivals Uber and Lyft have elbowed further into healthcare over the past two years by partnering with deeply entrenched healthcare players.
Uber and Lyft are tapping into a major opportunity, considering transportation is a social determinant healthcare players are interested in tackling.
What’s next? CVS’ partnership with Uber will likely fit neatly into its overall health strategy for two key reasons:
1. By offering free rides to CVS locations, CVS can attract more people to its medical care services like vaccine appointments, while increasing foot traffic in CVS Health stores.
2. Plus, CVS is converting many of its stores into clinics over the next few years—a partnership with Uber could help it address a major barrier to care: lack of transport.
For context, last November, CVS announced a $1 billion plan to shutter 900 of its retail stores over the next three years (nearly 10% of its US locations), and transform its remaining stores into primary care offices with services like diagnostic testing, mental health services, and hearing exams.
Through a partnership with the likes of Uber, retail giant CVS could help boost its patients’ health outcomes by knocking down barriers to care:
Go deeper: To learn more about how payers and providers are interested in addressing SDOH barriers to improve patients’ health outcomes, check out our 2021 Social Determinants of Health Report.
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