Products

Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
Reports
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Forecasts
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Charts
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Briefings
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
Newsroom
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Events
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Podcasts
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

CVS wants in on the digital health metaverse

The news: CVS filed to trademark its pharmacy, health clinics, and retail goods in the metaverse, per CNBC.

  • Details in the filing include CVS’ intent to provide wellness and nutrition coaching in a virtual setting.

Trendspotting: There’s been a cluster of corporate metaverse filings since Facebook’s rebrand to Meta, including companies like Walmart and Nike, according to CNBC.

Still confused about what the metaverse is? Click here to read our primer.

We saw this coming: CVS’ filing aligns with our prediction that a retail player would be the first large healthcare player to dip its toes into the metaverse.

Last month, we said it would be difficult for a major health system like Kaiser Permanente to launch its own metaverse. Such an endeavor would require hospitals to overhaul their business models for reimbursement from commercial health insurers and government health plans.

  • For example, physicians wouldn’t readily conduct care in a health system metaverse if something like VR “procedures” aren't covered by Medicare plans, since they won’t be getting reimbursed.

At the same time, we said it was more likely for a large retail player like CVS Health (with a market cap of $140 billion) to build its own metaverse, combining services like its pharmacy and primary care services to be delivered through augmented reality or mixed reality. It appears CVS is planning to do just that.

The bigger picture: Besides reimbursement, there’s a major barrier that could slow down the launch of metaverses in any industry: connectivity.

A few weeks ago, Meta revealed that building its metaverse won’t be possible unless there are sweeping improvements to telecom networks, since glasses and VR headsets require more advanced connectivity than tech like a smartphone.

  • 5G will be an essential element to boost connectivity over the next few years, but it’ll take time before 5G speeds are established all across the US.
  • In fact, many (28%) US and UK-based adults don’t intend to upgrade their networks to 5G over the next year—simply because they’re “not interested” in 5G technology, per a January 2022 survey by YouGov.

To learn more about Meta’s plan to take on the metaverse, check out our Connectivity & Tech briefing article from 2/22 here.

What’s next? Some digital health startups were already deploying augmented reality to treat chronic pain or assist with surgery before the term “metaverse” even took off. These immersive experiences are what will likely continue to define the healthcare metaverse over the next year.

For example, Osso VR uses Oculus headsets to train surgeons on certain procedures before entering the operating room, which should go a long way toward improving performance.

  • The VR startup reported a 230% improvement in surgeons’ performance after training with the tech, per a recent study.

And last year, AppliedVR announced a one-year partnership with clinical study platform Curebase to run five clinical trials assessing the effectiveness of VR-based therapy to manage and treat chronic pain.

Still, VR headsets to treat conditions like chronic pain are relatively new in the healthcare space. Now that the metaverse is a buzzy topic in tech, we could see startups like AppliedVR get more traction from new investors over the next year to improve its platform and release more clinical research touting its effectiveness as an alternative to pain meds, for instance.

  • In fact, Insider Intelligence forecasts that the number of US-based VR users will balloon from 66.8 million in 2021 to 75.4 million by 2025—which means more healthcare consumers will likely become familiarized with the tech.

Keep reading: To learn more about how healthcare will look like in the metaverse, check out our Analyst Take: “Welcome to the metaverse: The doctor will see your avatar now.”