Contact Sales:1-800-405-0844
Does my company subscribe?
Newsletter sign-up
Log in
Become a ClientGet a DemoPricing
InsightsEventsPricing

Industries Overview

Our research focuses on the five core coverage areas below. We apply our rigorous research methodology to our reports, charts, forecasts, and more to keep our clients at the forefront of key developments and trends before they hit the mainstream.
Advertising & MarketingSocial MediaContent MarketingEmail MarketingVideoBrowse All →
Ecommerce & RetailEcommerce SalesMcommerceRetail SalesSocial CommerceBrowse All →
Financial ServicesBankingPaymentsFintechWealth ManagementBrowse All →
GeographiesAsia-PacificCentral & Eastern EuropeLatin AmericaMiddle East & AfricaNorth AmericaWestern Europe
HealthValue-Based CareDigital TherapeuticsTelehealthOnline PharmacyBrowse All →
TechnologyConnected Devices5GArtificial Intelligence (AI)Browse All →
More IndustriesReal EstateCustomer ExperienceB2BTravelSmall Business (SMB)Browse All →
All Topics

Latest Articles

Browse All →

Snapchat+ hits 5 million subscribers just over a year after launch

Article |
 Sep 22, 2023

How CPG brands use influencers and clever partnerships to drive grocery sales

Article |
 Sep 22, 2023

Ways to approach influencer marketing before the year ends

Article |
 Sep 22, 2023

B2B digital ad spend lags post-pandemic, hinting at prolonged recovery

Article |
 Sep 22, 2023

TikTok introduces measurement tool to go beyond last-click attribution

Article |
 Sep 21, 2023

How retailers like Coca-Cola, Instacart, and Amazon are innovating with generative AI

Article |
 Sep 21, 2023

Making the case for investing in audio ads in 2024

Article |
 Sep 21, 2023

How the 3 A’s of advertising are intertwined

Article |
 Sep 20, 2023

Walmart dominates the grocery market. Can it conquer pet services too?

Article |
 Sep 20, 2023

Advertising, reimagined: How CTV is changing ad strategies across the board | Sponsored Content

This article was contributed by MNTN.
Article |
 Sep 20, 2023
Explore our Research →

Products

Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
Reports
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More →
Forecasts
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More →
Charts
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More →
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More →
Briefings
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More →
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More →

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More →
Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More →
Our People
Take a look into our corporate culture and view our open roles.
Join the Team →
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us →
Newsroom
See our latest press releases, news articles or download our press kit.
Learn More →
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More →
Events
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More →
Podcasts
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More →

Digital Customer Experience: Reimagining ecommerce and checkout | Sponsored Content

This video was contributed and sponsored by PayPal.

Video by Daniel Caridi  |  Sep 28, 2021
Share
Topics
Digital Transformation
Customer Experience
Ecommerce Tactics
Worldwide
United States

As digital transformation accelerates worldwide, growth in online shopping has created opportunities not only to reimagine brand relevance, but also to rethink the end-to-end customer experience. Dr. Tiffany Raymond, head of global customer advocacy, at PayPal, talks with eMarketer editorial director at Insider Intelligence Rimma Kats, about steps you can take to optimize your product, cart and checkout pages to help reduce cart abandonment, improve conversion, increase spend and boost customer loyalty.

Dr. Tiffany Raymond, Head of Global Customer Advocacy, PayPal, earned her BA, 2 MAs and then her PhD from the University of Southern California. Dr. Raymond has been at PayPal for 7 years where she leads Customer Advocacy, a part of the Global Revenue Operations & Enablement organization. In this role, she consults with merchants globally on CX and UX best practices around ecommerce and checkout.

Contributed and sponsored by

PayPal

 

 

Geographies

Insider Intelligence

Media Services

Free Content

Contact Us →

Worldwide HQ

One Liberty Plaza9th FloorNew York, NY 100061-800-405-0844

Sales Inquiries

1-800-405-0844ii-sales@insiderintelligence.com

* Copyright © 2023 
Insider Intelligence Inc. All Rights Reserved.