Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past webinars and other events.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Fintechs and small banks pair up to bolster customer experiences and enrich their revenue mix

The news: For a quartet of US fintechs and smaller banking players that unveiled merger plans this week, their rationales can be summed up by paraphrasing Pet Shop Boys: “You got the bank charter, I got the technology. Let’s make lots of money!”

The proposed tie-ups entail:

  • Patriot National Bancorp buying fintech American Challenger Development Corp. The deal is worth around $119 million, with a Q1 2022 closing expected.
  • Banking-as-a-service (BaaS) fintech BM Technologies’ has agreed to an acquisition of First Sound Bank, which serves the greater Seattle area. This combination, which includes a renaming to BMTX Bank, is valued at about $23 million and is projected to wrap up in H2 2022.

More on this: In Connecticut-based Patriot’s case, it’s looking to use American Challenger’s technology to improve its customer experience, which it will achieve by making its technology costs primarily fixed instead of variable.The bank’s envisioned benefits include:

  • Speeding up account openings and funding initiations to under a minute.
  • Offering video interactions with customers.
  • Closing mortgages as quickly as 20 days.

Meanwhile, BM Technologies wants to buy First Sound because the target’s retail-banking structure gives it multiple growth opportunities:

  • It will add First Sound’s net interest income to its revenue mix, which is presently fee based.
  • The BaaS company is also interested in First Sound’s banking charter because it comes with the capability to accept deposits on a national basis. This strength, plus the fintech’s plans to bring outside deposits it currently services onto its balance sheet, will give it funding to scale up lending revenue.
  • It will pair its current customer-acquisition and marketing strategies with the added retail-banking products.

The big takeaway: Patriot and BM Technologies are trying to use their mergers to go on the offensive in the competition for the most appealing customer experience—and both actions will make them stronger players against competitors ranging from bigger incumbents to neobanks.

  • The logic behind both deals is compelling: Each offers ways to acquire new banking customers—and ultimately, more profits—by using technology to power the quality of their retail offerings.
  • Pooling merged resources to work on greater personalization can help to improve quality and satisfy customers. For example, a 2021 Capco survey shows that 72% of US banking customers view a personalized experience as highly important.
  • Merging is also one of three moves that smaller financial institutions can take to keep up with competitors, per our 2021 Innovation Strategies at Small and Midsize FIs report. The other options are in-house tech development and partnerships.