The news: New York-based health system Northwell Health tapped Google Cloud to improve patient experiences and provide predictive analytics for the health system, according to a Google press release.
The problem: Long wait times make it difficult to get appointments with new physicians in populous cities. Better digital scheduling via Google’s platform could make care more equitable for health systems like Northwell.
Getting an in-person appointment with a specialist can typically take weeks (up to 61 days in states like Vermont, per a recent US News report). That wait time is likely even longer for patients who live in densely populated areas like New York City, where Northwell operates.
Zooming out: The partnership will help Google capture a larger market share. It trails significantly behind Amazon Web Services and Microsoft Cloud for Healthcare.
Google only holds 8.4% of the $17.19 US healthcare cloud market, compared with AWS’ 24.3%, per Insider Intelligence’s estimates. But as more healthcare systems seek out cloud providers and patient data volume grows, Google could become an attractive option for major health systems.
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