The news: Physician practice and hospital executives are focused on optimizing their telehealth programs in 2023 rather than expanding them, according to a recently published survey from Sage Growth Partners.
Digging into the data: The findings show that providers still don’t view telehealth as a competitive edge and are figuring out how to enhance the virtual care programs they have in place. We identified four key takeaways from the survey:
Growth isn’t always linear: Telehealth’s evolution during the pandemic was the epitome of “right place, right time” as in-person care services halted. Use of virtual care skyrocketed, only to come crashing down as face-to-face interactions resumed.
Now, providers have an opportunity to take a step back and fine-tune their existing offerings instead of expanding them. Organizations might also be hesitant to invest more in telehealth infrastructure until the new Congress votes to extend pandemic-era waivers that fully reimburse clinicians for providing virtual care services.
Our take: Despite all the studies on telehealth usage in 2022, this survey shows many providers aren’t as advanced in their telehealth journeys as we might have expected.
Health systems and practices will first need to review their virtual care offerings and develop strategies to reduce the strain that these programs put on support staff. From there, they’ll be able to enhance their telehealth capabilities on the consumer side, which will help ward off disruptors who are progressively entering the market.
This article originally appeared in Insider Intelligence's Digital Health Briefing—a daily recap of top stories reshaping the healthcare industry. Subscribe to have more hard-hitting takeaways delivered to your inbox daily.
11 Times SquareNew York, NY 100361-800-405-0844