In response to changing consumer behavior, mobile payment platforms around the world are innovating quicker than their traditional bank counterparts. Latin America is no exception; it is home to Argentina-based Mercado Pago, a major player in the global adoption of cashless transactions.
Launched in 2003, Mercado Pago is a digital payment platform available to consumers and businesses exclusively in Latin America—originally created as an integrated online payments solution to complement ecommerce platform MercadoLibre.
According to MercadoLibre’s financial results for Q3 2019, Mercado Pago processed $19.72 billion worth of transactions between Q1 and Q3 2019. Offline payments—referred to by the company as “non-marketplace transactions”—accounted for more than half (52.4%) of the total payment volume, or $10.33 billion.
In the past decade, Mercado Pago has been rolled out across the region in eight key countries: Argentina, Brazil, Chile, Colombia, Mexico, Peru, Uruguay and Venezuela.
Today, the company offers a wide variety of financial services, ranging from payment processing and gateway services to mobile payments and credit cards. Mercado Pago launched its mobile point-of-sale (mPOS) machines to small and midsized merchants in 2015, and QR codes in 2018. Following those advancements, offline payments made with the platform's app and mobile wallet skyrocketed.
Of all the Latin American countries it’s active in, Mercado Pago has been most widely adopted by consumers in Argentina. The platform has processed more than 8.5 million payments there since it began offering QR code payment services in 2018. These transactions were also subject to discount incentives for consumers and merchants (zero transaction costs for any payments made with a QR code for a limited time earlier this year).
Its success in Argentina is also a result of a lack of major competitors in the market—payment services from Apple, Google and Samsung are currently unavailable there—which has given Mercado Pago a first-to-market advantage. According to a July 2019 study from mobile data company Ogury, Mercado Pago was present on 16.5% of Android and iOS mobile devices, a significantly greater share compared with PayPal (0.7%) and Todo Pago (0.5%).
The biggest challenge to Mercado Pago’s future success is Latin America’s decades-long love affair with cash. Even among the region’s Gen Z and millennial adopters of proximity mobile payment technologies, cash is still heavily used, according to a September 2019 report published by Vocalink in association with Kantar.
When Vocalink asked respondents to indicate which purchases they paid for in cash, 77% in the region overall said they did so for small, everyday purchases, while more than six in 10 used cash for restaurants/dining out (67%) or to buy their weekly groceries (61%).
“Changing ingrained behaviors in traditionally cash-heavy markets is tough and can take years,” said Mark Colleran, research and insights director at Vocalink. “Our findings reflect this: When we asked young Latin Americans what they expected payments to be like in 10 years, less than a third [29%] expected stores to no longer accept cash.”
The work necessary for growth is already cut out for Mercado Pago: It needs to continue to educate consumers on the many benefits mobile payments offer.
“If we don’t fight against cash usage as an industry, it’ll be very difficult for each player to really make a difference,” said Paula Arregui, chief operating officer of Mercado Pago at MercadoLibre. “Cash is something that should disappear in due time, but it won’t happen overnight in Latin America. That’s why we, as technology companies, have an equally important role to play as educators, evangelizers and agents of change.”
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