Products

Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
Reports
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Forecasts
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Charts
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Briefings
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
Newsroom
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Events
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Podcasts
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

In-store retail media doesn’t need personalized ads

The trend: Perspectives on technology’s role within in-store retail media are shifting away from personalized one-to-one messaging in favor of leveraging technology to measure an ad’s impact.

  • That’s a departure from just a few years ago when our 𝗥𝗲𝘁𝗮𝗶𝗹 𝗠𝗲𝗱𝗶𝗮 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝘀 𝟮𝟬𝟭𝟵 report speculated that “[in-store retail media] will need supporting technology to enable personalization. The promise of retail media is predicated on a one-to-one relationship, where the individual user's purchase habits can be used to target them with relevant messages. That’s possible only if the display can recognize the shopper in its vicinity through some form of proximity-based communication with the shopper’s mobile device.”

What’s behind the shift: How brands approach in-store retail media is evolving.

  • Prioritizing the customer experience is essential for in-store retail media to achieve its potential. Individually targeted in-store ads conjure up images of Minority Report that make a lot of customers recoil. Marketers may dream of this future, but I don’t think many shoppers do. Consumers’ general comfort with brand messages in a commercial setting like a physical store is a huge advantage for the medium and there’s no need to squander that opportunity with ads that might be deemed creepy or overly intrusive.
  • Personalized ads will create a performance trap for brands. The more personalized the ad experience, the more brands will optimize ad messages, offers, and promotions to the individual to stimulate sales. But this tendency toward over-optimization inevitably becomes a race to the bottom on margins and can materially erode brand equity. Brands have a lot more to gain with more scaled campaigns with a cohesive message that appeals to mass shopper segments without resorting to discounts.
  • In-store retail media should emphasize branding first. The format boasts massive scale, contextual relevance, brand safety, and incremental reach for hard-to-reach audiences. This is what TV advertisers covet, and what in-store retail media can deliver on as TV ratings continue their decline. Importantly, retailers stand to benefit more when dollars migrate from national media budgets instead of from existing trade and shopper marketing funds.

The big takeaway: There are several ways that first-party customer data can and should play a role in in-store retail media. For example, computer vision technology like Amazon’s Just Walk Out or mobile proximity technology can help close the loop between in-store ad exposure and sales. Those types of tools can help brands better measure ads’ effectiveness.

Go further: Read our Retail Media Ad Spending Forecast 2022 report.

This article originally appeared in Insider Intelligence's Retail & Ecommerce Briefing—a daily recap of top stories reshaping the retail industry. Subscribe to have more hard-hitting takeaways delivered to your inbox daily.