The news: Partnerships and embracing AI technology helped Klarna make “significant progress” toward profitability, cutting first-quarter operating losses by more than half, according to the firm’s earnings press release.
Klarna’s profit drive is paying off: The firm has tightened lending standards and slashed costs—including mass layoffs—after economic headwinds and intensifying competition eroded growth and its bottom line.
But the pivot appears to be working: Costs are down, and rising revenues have shrunk losses. That should position Klarna well for the second half and temper investor concerns after a series of major valuation cuts.
Partnerships were a bright spot: Klarna’s global retailer revenues grew 17.3% YoY but surged 34% in the US, driven by a string of new tie-ins.
Klarna hails AI: The company wants everyone to know that it's embracing AI. Even though its 112-page annual report for 2022 had just one reference to the technology, Klarna describes itself three months later as an “AI powered global payments network,” per the press release.
Not so fast: But AI comes with risky unknowns concerning its limitations, consumers’ preference for human customer support, privacy concerns, and new regulations that will likely materialize.
And it’s not the first time Klarna has played up the tech of the moment: Its open banking platform, Kosma, launched with much fanfare last year didn’t even get a mention in the earnings release. Klarna needs to think carefully about how AI will create value for the company and its customers that can’t be easily replicated by rivals.
Read on: Check out our US Buy Now, Pay Later Forecast 2022 report to learn about what’s driving growth in the sector.
This article originally appeared in Insider Intelligence's Payments Innovation Briefing—a daily recap of top stories reshaping the payments industry. Subscribe to have more hard-hitting takeaways delivered to your inbox daily.
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