Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Klarna taps Simon Properties and FreedomPay to offer in-store BNPL solutions ahead of the holidays

The news: Klarna forged partnerships with mall operator Simon Properties and commerce technology provider FreedomPay so their merchants can offer its buy now, pay later (BNPL) solution in-store via the Klarna app, per press releases. Simon Properties has more than 200 retail locations across North America, Asia, and Europe, and FreedomPay works with big-name retailers like Foot Locker.

The opportunity: Klarna’s latest tie-ups can expand its in-store presence and overall retail coverage. This can help supercharge its gross merchandise volume, which topped $20 billion globally in its Q2, a $12 billion increase from the same period last year.

  • Klarna’s partnerships can help it prepare for the lucrative holiday shopping season: This year, US holiday retail sales are expected to hit $1.092 trillion, per eMarketer forecasts from Insider Intelligence. And the majority of this volume (81.1%) will occur in-store.
  • Klarna moving further into brick-and-mortar retail positions it to capture these sales, especially as in-store foot traffic rises: Throughout 2021, foot traffic at US Simon Properties has approached and on a number of occasions exceeded 2019 levels, per—sometimes by more than 50%—and this will likely carry over into the holidays thanks to COVID-19 vaccine efforts.
  • The tie-ups also let Klarna put its recent acquisitions to greater use: In July, the BNPL provider acquired Stocard, which bundles customers’ loyalty and rewards cards in one place and applies any discounts available when presented at physical points-of-sale. Klarna can integrate Stocard into its app to support brick-and-mortar shopping through the holidays.

The bigger picture: Digital-first BNPL players like Klarna may be bracing for stiffer holiday competition this year given how many banks and other financial institutions jumped into the BNPL ring recently.

Among them are retail card leaders Synchrony, Alliance Data, and First National Bank of Omaha, which may be a greater threat to incumbent BNPL players because they can bundle their new solutions with their retail cards to offer a more attractive financing option: a blended offering that taps customers’ rewards appetite and demand for flexible payment options.

But in-store initiatives let Klarna and other providers cast a wider net—especially among credit-averse consumers who are unlikely to lean on interest-bearing credit cards—which can help cushion volume and revenues against these competitors.

Go deeper: Check out “The Buy Now, Pay Later Report” to learn more about Klarna's position in the BNPL ecosystem and growth tactics it's used to get ahead—and how all of this stacks up against competitors like Afterpay and Affirm.