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The Marketing and Advertising Agency Report 2022

How to Build the Right Partnership in the Era of Uncertainty

About This Report
In an era of uncertainty and change, marketing and advertising agencies are scrambling to evolve and deliver value. But marketers also need to change their approach by addressing internal—as well as relationship—issues.
Table of Contents

Executive Summary

The era of uncertainty has exacerbated talent and culture challenges for agencies and exposed key areas for improvement. But marketers also need to evolve their partnership approach and must address internal, as well as relationship, issues.


  1. What are the major challenges in today’s agency ecosystem?
  2. How does the era of uncertainty impact agencies?
  3. How can marketers build successful agency relationships?

WHAT’S IN THIS REPORT? A breakdown of the challenges both agencies and their clients face and guidance for marketers on building equitable and long-lasting agency relationships.

KEY STAT: Fewer than two-thirds of marketers are confident in the efficacy of their paid ad spend in any single channel.

Here’s what’s in the full report


Exportable files for easy reading, analysis and sharing.


Reliable data in simple displays for presentations and quick decision making.

24expert perspectives

Insights from industry and company leaders.

    Table of Contents

    1. Executive Summary
    2. Key Points
    3. The Agency Ecosystem Is in Turmoil
    1. The Era of Uncertainty Exacerbates the Challenge for Agencies
    2. The Path to Success for Marketers
    3. Insider Intelligence Interviews
    1. Read Next
    2. Sources
    3. Media Gallery

    Interviewed for This Report

    Steven Abraham
    Oxford Road
    Interviewed July 21, 2022
    Tom Beck
    Society of Digital Agencies
    Executive Director
    Interviewed March 11, 2022
    Louis Connor
    Business Development Director
    Interviewed July 18, 2022
    David Cooperstein
    Interviewed November 9, 2021
    Sean Corcoran
    Mediahub Worldwide
    CEO, US
    Interviewed March 28, 2022
    Nadalie Dias
    Chief Strategy Officer
    Interviewed July 18, 2022
    Brian Dolan
    Founder and CEO
    Interviewed July 21, 2022
    David Edelman
    Harvard Business School
    Senior Lecturer, Business Administration
    Interviewed November 16, 2021
    Chad Engelau
    Interviewed August 10, 2022
    Sanjiv Gajiwala
    Kraft Heinz
    Chief Growth Officer
    Interviewed November 29, 2021
    Wesley ter Haar
    MediaMonks; S4 Capital Group
    Co-Founder; Executive Director
    Interviewed August 11, 2022
    Kit Hughes
    Look Listen
    Co-Founder and CEO
    Interviewed July 22, 2022
    Ryan Kangisser
    Managing Partner, Strategy
    Interviewed September 2, 2022
    Beth Kuykendall
    Executive Vice President
    Interviewed August 5, 2022
    Giles Martin
    Oxford Road
    Executive Vice President, Strategy and Insights
    Interviewed July 21, 2022
    Jim Misener
    Principal and President
    Interviewed July 27, 2022
    Leonardo Oliveira
    Digital Strategy Director
    Interviewed July 28, 2022
    Keith Schwartz
    Co-Founder and CEO
    Interviewed July 19, 2022
    Michael Seidler
    Madison Alley
    Founder and CEO
    Interviewed August 12, 2022
    Kim Sivillo
    CEO, North America
    Interviewed July 18, 2022
    Marilois Snowman
    Founder and CEO
    Interviewed July 19, 2022
    Jack Teuber
    Creative Leader
    Interviewed November 19, 2021
    Johnathan Tann
    Spring Advisors
    Interviewed August 24, 2022
    Steven Tristan Young
    Interviewed November 19, 2021


    Dave Frankland


    Ann Marie Kerwin
    VP, Content
    Tracy Tang
    Senior Researcher
    Paul Verna
    Principal Analyst
    Kelsey Voss
    Principal Analyst
    Max Willens
    Senior Analyst
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