The news: The pandemic, along with inflation and supply chain issues, has had a sizable impact on consumer shopping behaviors. For example, 62% of consumers said their in-store shopping habits have changed over the past year, per a new survey by Shopkick.
The pandemic has also altered the items that people buy, per Catalina’s Buyer Intelligence Platform reported on by Supermarket News.
More on this: The large share of consumers who now work from home at least part of the time has had a pronounced impact on shopping behaviors.
The big takeaway: Retailers need to recognize and adapt to evolving shopping behaviors. While there are numerous short-term issues that have driven consumers to shop online, shop locally, and shift the items they purchase, once formed, those habits are likely here to stay.
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