This pandemic bump won’t carry over into next year, though, and a more normal cadence will resume through the end of our forecast period in 2024. In fact, as the market rights itself, 2021 will see a 6.3% decline in UK retail ecommerce sales. It will take a few years for the retail ecommerce sales total to reach 2020’s height. But when they do in 2023, the numbers will be well in excess of anything pre-pandemic, at £143.51 billion ($183.17 billion).
Habits that UK consumers formed during lockdown, however, look set to endure.
“There’s often reticence, certainly in the over-65s, to adopt new technology and to make changes in behavioral or consumption patterns,” said Gemma Spence, CEO of OMG Transact, the ecommerce arm of Omnicom Media Group, when she spoke with us in June. “But we’ve found that it takes six weeks to make or break a habit. During the past three months of lockdown, there has been enough time.”
There’s been a reinforcement of digital shopping trends among UK consumers, over 65 and otherwise, as the year has progressed. According to a September 2020 report from ChannelAdvisor, this intent to shop digitally strengthened even once shops had opened again. In May of this year, during the height of lockdown, 42% of UK digital buyers said they’d shop digitally more in future. By August, the month after nonessential stores reopened, that proportion had risen to 55%.