The news: Patients who’ve used telehealth services in the past 12 months were overwhelmingly positive (94%) that they’d use it again, per the JD Power 2022 US Telehealth Satisfaction Study.
Digging into the data: Convenience and fast access are still the main drivers behind telehealth use. Video visits are a major contributor to customer satisfaction.
Key stat: 94% of patients and their families said they would “definitely” or “probably” use telehealth for medical attention in the future.
Timing is everything: Patients are happy with telehealth for two key reasons:
But shorter, more transactional tasks make telehealth the go-to modality:
Telehealth use is ticking up again: And that’s even as the pandemic seems to ebb from public view.
The latest Fair Health data shows that 5.3% of all medical claims in July 2022 were for telehealth visits, on par with the 5.4% filed in January 2022.
Mental health visits have been a major driver of telehealth visits since the beginning of the pandemic.
Our take: As we predicted in our US Telehealth Trends 2022 report, consumers consider telehealth as just another way to access healthcare services. Providers that offer easy appointment scheduling, transparent billing processes, and quality interactions with patients via video, audio, or text are positioned to retain patients of all ages.
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