Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past webinars and other events.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Peacock Reported 10 Million Sign-Ups, but Marketers Should Keep an Eye on Time Spent

During its recent earnings call, Comcast said that NBCUniversal's new streaming service Peacock reached 10 million sign-ups since its soft launch in April this year.

Despite being a relative latecomer, Peacock appears to have gathered a sizable foothold in the increasingly competitive streaming market. (HBO Max reportedly reached 4.1 million subscribers in one month after its May 2020 launch.) While Peacock's user numbers sound impressive, the more important metric we will be watching is users' engagement with the platform's content in the coming months.

The initial uptake is likely attributable to the service's low—and in some cases, free—costs, although access to major connected TV (CTV) platforms remains a challenge to its future growth. The service was available for free to Comcast and Cox subscribers in April, with an optional ad-free tier available for $5 a month (compared with Netflix's standard plan at $12.99 and HBO Max at $14.99).

But as Peacock begins its full rollout this month to non-Comcast subscribers—which includes a free tier with limited content, an ad-supported tier for $5 a month, and an ad-free tier at $10 a month—access to the app remains a challenge. The service is still not yet available on the most popular CTV platforms, Roku and Amazon Fire, which account for 46.9% and 35.1% of CTV users, respectively, per our estimates. CTV devices capture a significant share of streaming video consumption, so this presents a major challenge to Peacock's future.

But for marketers, the time spent with the service is the key metric to monitor, rather than Peacock's subscriber numbers. Quibi, for example, drew concerns from advertisers after it was reported that the service was receiving very little usage, despite attracting over 4.5 million downloads in the first few months of its launch.

With Peacock's relatively low-priced and free tiers, a high number of sign-ups and relatively low degrees of churn should be expected. But a large base of subscribers does not immediately translate to higher usage or higher reach. Peacock will need to maintain a steady supply of engaging content to keep users active on the platform and to keep advertisers interested over the next several months.