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Powering the Point-of-Sale

How Hardware and Software Providers Are Building Cost-Effective Omnichannel Solutions Amid Economic Turmoil

The Payments Ecosystem 2023

The Key Trends Changing How Providers Compete for Customers and Transactions

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About This Report
This second installment of the “Payments Ecosystem” collection unpacks how point-of-sale (POS) hardware, software, and payment gateway services are becoming increasingly intertwined as merchants adapt to economic turmoil and consumer payment changes.
Table of Contents

Executive Summary

Merchants are demanding resource-effective solutions from providers of front-end payments infrastructure amid economic challenges and shifting payment needs. These players—providers of terminal hardware, mobile solutions, software, and payment gateways—are blending hardware and software into single offerings, changing the point-of-sale (POS) landscape.


  1. What roles does each category of POS provider play in offering hardware and software solutions to merchants?
  2. How are market dynamics changing the POS hardware and software landscape and provider relationships?
  3. What are the top trends impacting POS hardware, POS software, and payment gateway providers in 2023?

WHAT’S IN THIS REPORT? We define the major categories of POS providers, explain growth trends for each, and evaluate key factors affecting their positioning and business models.

KEY STAT: We forecast the US POS terminal installed base will grow from 17.3 million this year to 20.2 million in 2026, with most gains coming from providers upgrading technology as the landscape of market leaders shifts.


Jaime Toplin


Eleni Digalaki
Principal Analyst
David Morris
Principal Analyst
Melissa Rosenberg
Senior Researcher
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