When Jeff Bezos mused in 2015 about delivery drones being as common as mail trucks, the concept still seemed to be part of a faraway future. Well, the future has arrived. Amazon expects to start delivering with drones by the end of 2022, adding to its arsenal of automated tools. Meanwhile, robots in stores and fulfillment centers are becoming critical parts of retail industry operations and key opportunities to improve the customer experience (CX).
3 KEY QUESTIONS THIS REPORT WILL ANSWER
WHAT’S IN THIS REPORT? Our forecast for delivery drones, fulfillment center automation, in-store robots, and QR codes.
KEY STAT: Drone delivery hit an inflection point in 2022, and growth will accelerate over the next three years.
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