The situation: The tight labor market is making it extremely difficult for retailers and restaurants to hire and retain enough well-trained workers to deliver a good customer experience.
Why it matters: The situation makes for a challenging environment for companies seeking to deliver a positive customer experience, which is critical to customer retention.
The big takeaway: Despite headlines about economic uncertainty and layoffs, demand for retail and restaurant workers remains high.
This article originally appeared in Insider Intelligence's Retail & Ecommerce Briefing—a daily recap of top stories reshaping the retail industry. Subscribe to have more hard-hitting takeaways delivered to your inbox daily.
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