Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Small-Business Payments Disruptors

How SMB Payments Providers, Such as Square and Stripe, Are Evolving Into Merchants’ One-Stop Shop for Financial Services

About This Report
Service providers are using their existing relationships with small businesses to move into financial services, taking on financial institutions by offering solutions like lending and bank accounts that are powered by partnerships, digital banking developments, and even in-house banks.
Table of Contents

Executive Summary

Service providers focused on areas like payments, ecommerce, and lending are challenging the financial services sector for its longtime relationships with small businesses. The providers are looking to use their own relationships with those businesses, their practices of tailoring solutions, and their growing financial capabilities as a profitable way to attract small-business clients.


  1. Why are payments service providers moving into financial services, and what industry trends are paving the way for them?
  2. Which major US service providers are making the move, what do they offer, and how are they piggybacking on their existing businesses to expand into the financial space?
  3. How will the major US players fare, and which other service providers might make their own financial pushes in the years to come?

WHAT’S IN THIS REPORT? In this report, we look at why service providers are moving into financial services, and what approach the top providers are taking. First, we examine how the popularity of service providers and the digitization of financial services are enabling firms to break into this space. Then we profile five major service providers, laying out their offerings and strategies in the space and what the future may hold for their financial initiatives.

KEY STAT: Square estimated that its US seller ecosystem has a market opportunity worth $86 billion as of September 2020, and that financial services, along with its lending operations, account for $17 billion of that value.

Here’s what’s in the full report


Exportable files for easy reading, analysis and sharing.


Reliable data in simple displays for presentations and quick decision making.

3expert perspectives

Insights from industry and company leaders.

    Table of Contents

    1. Executive Summary
    2. Key Points
    3. Introduction
    1. Trends that Enable Payments Disruptors to Take On Financial Services
    2. 5 Major Payments Disruptors
    3. Insider Intelligence Interviews
    1. Read Next
    2. Sources
    3. Media Gallery

    Interviewed for This Report

    Jeff Dickerson
    Head of Clover
    Interviewed April 5, 2021
    Kathryn Petralia
    Interviewed March 4, 2021
    Luke Voiles
    Vice President and Business Leader, QuickBooks Capital
    Interviewed March 8, 2021


    Daniel Keyes


    Daniel Decea
    Researcher, Financial Services
    Reuben Loewy
    David Morris
    Jaime Toplin
    Already have a subscription?Sign In

    Access All Charts and Data

    Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry

    Become a Client