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Smart Hospitals

The Use Cases and Best Practices to Improve the Care Experience

About This Report
Now more than ever, US health systems are under pressure to move further along the path to becoming smart hospitals. This report evaluates the hospital of the future, as well as the technologies and use cases driving adoption. We also provide best practices for developing and executing a smart hospital strategy.
Table of Contents

Executive Summary

As US health systems prioritize financial recovery and innovation in the wake of the pandemic, they must grapple with a rapidly evolving healthcare delivery system in which hospitals no longer play a central role. The pressure is on for organizations to re-evaluate their infrastructure and emerging technology investments, and to ensure their efforts not only support the future of healthcare delivery, but also provide services more efficiently and cost-effectively.


  1. What is a smart hospital, and which technologies are organizations adopting to set the foundation for their own?
  2. How are smart hospital solutions helping hospitals improve the patient experience, clinical workflows, and operational efficiency?
  3. What are the best practices for hospitals on the journey to becoming smart?

WHAT’S IN THIS REPORT? This report examines what makes a hospital smart and which enabling technologies hospitals are adopting to drive growth. We explore key use cases of smart hospitals, as well as the tech vendors making these visions of the future a reality. Finally, we detail the best practices for hospitals to consider on the journey to becoming smart.

KEY STAT: Routine care is moving outside the hospital. Nearly three-quarters of US healthcare leaders expected ambulatory primary care centers to provide this care by 2024, versus 43% who said that was already the case, per a February 2021 Philips and iResearch Services study.

Here’s what’s in the full report


Exportable files for easy reading, analysis and sharing.


Reliable data in simple displays for presentations and quick decision making.

9expert perspectives

Insights from industry and company leaders.

    Table of Contents

    1. Executive Summary
    2. Key Points
    3. Smart Hospitals Are in the Spotlight
    1. Drivers of Smart Hospital Solutions
    2. Best Practices to Becoming a Smart Hospital
    3. Insider Intelligence Interviews
    1. Read Next
    2. Sources
    3. Media Gallery

    Interviewed for This Report

    Justin Collier, MD
    World Wide Technology (WWT)
    Chief Healthcare Advisor
    Interviewed June 10, 2021
    Joe Drygas
    AT&T Business
    Vice President, Healthcare and Strategic Technology Partners
    Interviewed June 15, 2021
    Alistair Fulton
    Vice President and General Manager, Wireless and Sensing Products Group
    Interviewed June 14, 2021
    Andrew Gostine, MD
    Interviewed June 29, 2021
    David Grant
    Honeywell Building Technologies
    Director, Offer Management, Global Vertical Commercialization
    Interviewed June 21, 2021
    Vickie Lonker
    Vice President, Public Sector Solutions
    Interviewed June 17, 2021
    Hon Pak, MD
    Samsung Electronics America
    Chief Medical Officer
    Interviewed July 11, 2021
    Hany Saleeb
    Honeywell Building Technologies
    Global Healthcare Offering Director
    Interviewed June 21, 2021
    Renee Yao
    Global Healthcare AI Startups Lead
    Interviewed June 22, 2021


    Rayna Hollander


    Jeane Han
    Senior Researcher
    Lisa Phillips
    Principal Analyst, Digital Health
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