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The Still Unconnected Healthcare System

Why Interoperability Is Now Table Stakes

About This Report
Consumer data is scattered across the healthcare ecosystem, hampering doctors’ ability to deliver the best possible care. Provider organizations and technology developers must now join forces to connect this data and unlock information trapped in health IT systems.
Table of Contents

Executive Summary

The US healthcare system remains fragmented, with patient data scattered across a slew of providers, settings, and technology platforms. This impedes care coordination efforts but also plays to the business strengths of some industry stakeholders. Pandemic-induced pressures and new information-sharing requirements are intensifying the need for improved interoperability. To meet these new market realities, provider organizations and technology companies must develop strategies to connect disparate sources of patient data.

Key Question: Having a connected health system is more urgent than ever, so what strategies and tools can tech companies and providers use to get there?

KEY STAT: New information-sharing mandates, rising consumer interest in accessing their own medical records, and innovative cloud capabilities are driving healthcare providers to push for greater investments in interoperability solutions.

Here’s what’s in the full report


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Reliable data in simple displays for presentations and quick decision making.

6expert perspectives

Insights from industry and company leaders.

    Table of Contents

    1. Executive Summary
    2. The (Seemingly) Never-Ending Quest for Healthcare Interoperability
    3. Healthcare Is Still Highly Fragmented
    1. Achieving Connected Health: Is It Possible?
    2. Insider Intelligence Interviews
    3. Read Next
    1. Sources
    2. Media Gallery

    Interviewed for This Report

    Theresa Bell
    President and CTO
    Interviewed September 29, 2022
    Aashima Gupta
    Google Cloud
    Global Director, Healthcare Strategy and Solutions
    Interviewed October 25, 2022
    Chris Ingersoll
    Principal Architect
    Interviewed September 23, 2022
    Steven Lane, MD, MPH
    Health Gorilla
    Chief Medical Officer
    Interviewed September 21, 2022
    Paul Muret
    Google Health
    Vice President and General Manager, Care Studio
    Interviewed October 21, 2022
    Kristen Valdes
    b.well Connected Health
    Founder and CEO
    Interviewed September 19, 2022


    Rajiv Leventhal


    Jeane Han
    Senior Researcher
    Lisa Phillips
    Principal Analyst, Digital Health
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