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UK Neobank Emerging Features Benchmark 2022

How the Top 4 UK Neobanks Rank on Key Mobile Banking Features

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About This Report
This third annual study ranks the four largest UK neobanks by customers based on their support of 49 emerging mobile banking features, weighted by consumer demand for each feature.
Table of Contents

Executive Summary

UK neobanks desperate to drive deposits as funding plummets must offer a superior experience on mobile—their customers’ primary channel. This third annual study analyzes 49 emerging mobile features across the top four UK neobanks’ apps to uncover which players are best aligned with consumer demand.

Key Question: What drives UK neobanks’ performance across each of the key categories of mobile banking emerging features?

KEY STAT: For the first time, three of consumers’ five most in-demand features were in the Account Management category. Consumers want more transparency about account activity and more accessible debit card settings.

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Table of Contents

  1. Executive Summary
  2. Neobanks Need Innovative Mobile Features to Drive Profitable Relationships
  3. Leading UK Neobanks in 2022
  1. How Neobanks Performed in Key Mobile Banking Categories
  2. Glossary
  3. Read Next
  1. Sources
  2. Media Gallery

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Read This With Insider Intelligence

authors

Tiffani Montez

Contributors

Matthew Gaughan
Analyst Banking
Ona Koehler
Senior Director, Benchmarking
Na Li
Director, Primary Research
Daniel Ramirez
Researcher, Financial Services
Daniel Van Dyke
VP, Content
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