It doesn’t take a CPGenius to understand that consumer packaged goods (CPG) have gone digital. “Winning at the digital shelf is more critical than ever” for CPG brands, according to our analyst Andrew Lipsman. Here are five charts on what retailers, marketers, and logistics professionals need to know about CPG.
Overall, grocery neared 10% ecommerce penetration in the US in 2022, according to our forecast. Within that category, there’s a disparity in penetration. Pet products already hit 36.0% penetration, while food and beverage remains lower.
Grocery remains a huge ecommerce opportunity, though Lipsman notes that in the “endless aisle” of online shopping, brands will need to be competitive in pricing and marketing within retail media channels to win shoppers.
Inflation, which remains painfully high in the US, has consumers opting for cheaper pantry items, packaged snack foods, and more, according to our September 2022 grocery survey. Shoppers looking for low prices are less inclined toward brand loyalty. They also may look increasingly to ecommerce, where they can compare prices.
According to our analyst Blake Droesch, “Inflation will be the primary cause of digital grocery sales growth in the near term, but long-term growth will be sustained by consumer shopping habits that continue to shift toward buying essential household goods online.”
While ecommerce penetration is lower for food and beverage than many other retail categories, growth is solid. But for CPG categories, ecommerce penetration depends on last-mile delivery efficiency. These are essential products consumers want quickly and without shipping fees.
The top 10 ultrafast delivery apps were downloaded 48.4 million times worldwide in the first three quarters of 2022, according to Apptopia. Getir leads the startup app pack by a wide margin. But some ultrafast startups have seen business slow as consumers opt for more familiar delivery platforms like Uber Eats.
The top five US digital grocers captured 67.2% of the country’s grocery ecommerce market cornered in 2022. Walmart is in particularly good shape as consumers shift from more expensive competitors to Walmart’s promise of low prices.
Beyond this chart, Instacart remains the intermediary to watch—it partners with all of the top five digital grocers except Amazon. But the company recently slashed its valuation by 20% due to a return to in-store shopping and a preference for click and collect.
Intermediaries like Instacart and Uber Eats will shape the future of digital CPG sales, but they’ll need to diversify their revenue streams and strengthen their retail media networks to remain competitive.
Review cart: CPG is quickly pivoting to digital, though consumers are adopting ecommerce for some categories faster than others. Online shopping is here to stay for pet supplies and personal care, while adoption for food and beverage has been a bit slower.
CPG ecommerce relies on a solid last-mile delivery system. But with so many delivery intermediaries in play, most won’t make it out on top—and those that do will need to be strategic about how they make money.
This was originally featured in the Retail Daily newsletter. For more retail insights, statistics, and trends, subscribe here.
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