Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

SumUp takes on PayPal and Square with Fivestars acquisition

The news: UK-based point-of-sale (POS) tech provider SumUp acquired Fivestars, a customer loyalty platform based in the US, for $317 million, per a press release. Fivestars offers POS loyalty, marketing, and payments solutions to 12,000 small merchants, and its offerings have been used by 70 million consumers. SumUp has about 3 million merchant partners in 34 markets.

What it means: SumUp’s Fivestars acquisition gives it a stronger foothold in the US, where its main competitors—including PayPal’s Zettle and Square—do a lot of business.

Just like these players, SumUp offers card readers, payment processing, invoicing, and other solutions—but it mostly serves the European market and some Latin American countries. But that market may be getting more competitive as Square and PayPal increasingly look overseas:

  • Just last month, Square began testing the waters in Spain after moving into Ireland and France.
  • And PayPal recently brought its in-store QR code payment offering to Germany, with plans to enter other markets, through a tie-up with Euronet.

These expansion efforts may have influenced SumUp’s decision to foray into the US.

The opportunity: SumUp can use Fivestars to broaden its POS solutions and attract more merchant business.

  • Fivestars’ customer loyalty solutions can benefit SumUp, which doesn’t offer these types of small-business services, especially as many US merchants work to rebuild their in-store customer bases post-COVID-19 lockdowns.
  • This makes SumUp more of a one-stop shop, which can help it become a more attractive partner for US merchants—working with various providers can be more costly.
  • Beyond courting new merchants, SumUp can take advantage of retail sales in the US to increase its own revenues. US retail sales are expected to grow 7.9% year over year (YoY)—faster than the UK, for instance, which will see 4.4% YoY growth, per eMarketer forecasts from Insider Intelligence.
  • SumUp can also use Fivestars’ POS technology to enhance its own suite of POS hardware and potentially give merchants a broader array of payment tools to choose from for in-person transactions. This should also position SumUp to benefit from in-store payments volume in the US, which is set to hit $5.621 trillion by the end of this year, according to our forecasts.

Related content: Check out our “Small Business Point-Of-Sale Battle” report to learn about what providers like PayPal, Square, and Toast have done to support small merchants and tactics they’ve employed to expand their reach.