The research: According to our forecast, mobile banking app use will extend to over half of the UK population by 2026. Though banks’ tech spending will continue to grow, it will be at a much slower pace than this year’s spike. Now is the time for banks to invest in mobile capabilities.
Our UK Mobile Banking Emerging Features Benchmark report highlights what customers are demanding, and where UK banks are succeeding and falling short. The benchmark surveyed 1,172 UK adults (ages 18 to 76) in July and August who had used mobile banking in the previous three months. It also examined the availability of mobile banking features at the 10 largest UK financial institutions (FIs) by total domestic assets.
Security and control
Digital money management
Continue reading: To see which UK banks are making top marks in mobile banking app features, check out the UK Mobile Banking Emerging Features Benchmark.
This article originally appeared in Insider Intelligence’s Banking Innovation Briefing—a daily recap of top stories reshaping the banking industry. Subscribe to have more hard-hitting takeaways delivered to your inbox daily.
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