Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past webinars and other events.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

UK Digital Banking and Payments

Mobile Money Management Lags Other Digital Behaviors

About This Report
UK consumers tend to be digital leaders. Not so when it comes to digital banking and payments, though, with steady if unspectacular uptake positioning the UK as a middling market for such habits. Trust and security concerns are the main inhibitors.
Table of Contents

UK consumers are becoming more comfortable using digital—and mobile—for managing their financial lives. However, concerns about security, as well as some already entrenched habits, are holding things back.

  • These days, digital banking is a common activity in the UK. However, when compared with their peers in Europe, UK consumers are less digital, and certainly less mobile, in their banking behavior. The UK tends to sit in the middle of the rankings by such measures.
  • Digital buying is very advanced in the UK—digital accounts for a greater proportion of retail sales than most anywhere else in the world. The way UK consumers pay for things, though, both online and in-store, is much less digital than one would expect. Traditional methods of payment like credit and debit cards still hold surprising sway.
  • Even where digital is taking off in the banking and payments space, the move to mobile is sluggish. UK consumers have a few trust issues with mobile and are reticent to move their financial dealings fully over to these devices.

Here’s what’s in the full report


Exportable files for easy reading, analysis and sharing.


Reliable data in simple displays for presentations and quick decision making.

Table of Contents

  1. State of the Market: Steady if Unspectacular Uptake
  2. So What’s the Hold Up?
  1. Looking Ahead: Banks Hold Sway, but Must Act Fast in a Changing Financial Services Sector
  2. eMarketer Interviews
  1. Related Links
  2. Media Gallery

Charts in This Report


Bill Fisher


Sean Creamer
Angela Kim
Senior Researcher
Already have a subscription?Sign In

Access All Charts and Data

Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry

Become a Client