The UK’s Financial Conduct Authority (FCA) warned the chief executives of neobanks in a Tuesday letter to avoid comparing their upstart companies with licensed banks, voicing concern that consumers may think the challengers’ offerings have the same risk profiles as those from established players. Within six weeks, fintechs that operate under an e-money license—such as Revolut—must notify customers about how protections they offer are different from licensed banks’, such as a lack of Financial Services Compensation Scheme deposit protection.
The FCA’s warning is the latest case of regulators tightening oversight of neobanks.
The stricter regulatory environment may push neobanks across markets to make hard choices about their operational futures. The intensifying scrutiny adds urgency to neobanks in deciding whether to keep their status quo or pursue bank licensing—an endeavor that would require significant effort and costs. Neobanks may find that becoming licensed is worthwhile in terms of improving relationships with regulators and more effectively building trust with customers by being able to legally call themselves banks. Greater trust could prove lucrative for challengers because there is higher satisfaction among US digital banking users who have above-average trust in their banks versus those who have below-average trust, per a survey from Insider Intelligence. Customers in the former cohort were found to use online and mobile banking services more often than those in the latter, and they were more likely to open additional accounts at their existing bank.